Communications, Media, and Energy Clouds, Omnistudio, Industries CPQ & OM – Summer ’25 (256) Release Notes Highlights

The Summer ’25 (256) release notes are live and we’re excited to share our highlights on the latest and greatest for Communications, Media, and Energy & Utilities Salesforce Industry Clouds, including Omnistudio, Document Generation, Business Rules Engine (BRE), Industries CPQ, and Industries OM.

Check out the full Salesforce Summer ’25 Release Notes here.

Key Highlights

Agentforce for Communications Billing Resolution

Salesforce is bringing the power of Agentforce to Communications Cloud, making billing questions and disputes easier than ever to handle. With Billing Resolution in Agentforce, you can quickly check customer balances, review payment history, explain charges, and manage disputes, all faster and more accurately. Plus, it integrates seamlessly with external billing systems to keep everything connected and streamlined.

Learn more about Billing Resolution here.

Advertising Sales Management on Salesforce Platform is GA

Starting June 2025, Advertising Sales Management on Salesforce Platform application makes a big move to the Salesforce Core Platform, leaving behind its old managed package setup. This shift means a more seamless experience, better performance, and tighter integration with everything else you’re running on Salesforce.

If you’re still running Advertising Sales Management on Managed Package or planning to start an implementation there, here’s what it means for you. ASM on Managed Package is a purpose-built solution that lets publishers launch an ad-sales-ready setup right inside Salesforce, then customize it to match their unique sales processes. It’s designed to give you a faster start, with industry-specific tools already baked in, so you can focus on tailoring the system to your business rather than building from scratch.

That said, it’s not yet clear what the migration path from the managed package to the new standard platform will look like - and most likely, it’ll require a completely fresh implementation. This is definitely something to keep in mind as you plan your roadmap.

If you’re curious about everything the new Advertising Sales Management application has to offer, from performance improvements to deeper Salesforce integration, check out the full update details here.

Bring OmniScripts to Your Experience Cloud LWR Sites

OmniScripts are now embeddable directly into Lightning Web Runtime (LWR) sites. The result? Fast, scalable, script-driven user experiences with the dynamic logic you rely on. No more embedding scripts in page fragments, this is seamless.

Why it matters: Users benefit from rich, guided interactions within your core site framework—elegant and efficient.

Learn more here.

Industries CPQ

See full Industries CPQ release notes.

Standard Cart-Based APIs - Support for the Offer Specification feature

The Standard Cart-Based APIs now support usage of the Offer Specification feature. This update fills a long-standing gap in the Standard Cart APIs, bringing them in line with last year’s Offer Specification support for Standard Digital Commerce APIs - a big win for teams working toward full TM Forum SID compliance. Read more here.

Standard Cart-Based APIs & Digital Commerce APIs - Support for the Product Versioning feature

The Standard Cart-Based & Standard Digital Commerce APIs now support usage of the Product Versioning feature. Product Versioning lets you update and track changes to existing offers without disrupting your business. Sales teams can support evolving customer needs, roll out modifications quickly, and deploy updates seamlessly, helping you stay responsive in fast-moving markets. Read more here.

Other Industries CPQ Items

• Resolve order questions quickly with the new Order Overview Page

• Simplify Industries CPQ deployment in LWC with OmniStudio for managed packages

• Ensure accurate pricing with Attribute-Based Pricing (ABP) in MACD orders Using the MaintainAssetPrices parameter (Classic Cart APIs)

• Process large product lists faster with the max_records parameter in Get Cart Products API (Standard Cart APIs)

• Prevent data loss during offer replacements with the enhanced Replace Offers API (Standard Cart APIs)

Industries Order Management (OM)

There are no release notes for Industries OM for the Summer ’25 release.

Communications Cloud

See full Communications Cloud release notes.

Agentforce for Communications Billing Resolution

See Key Highlights above.

Invocable Cart Actions for Agentforce

Thanks to the smooth integration of Standard Cart APIs, Agentforce can now handle quotes and orders, no messy custom coding needed. Agent actions can be set up and trigger them with clear instructions, making everything faster and simpler.

Additional Invocable Actions such as Add/Update Products to Quotes or Orders, Configure QLIs or OLIs attributes, Create Quotes and Orders, Activate Orders and many more, now available with Summer ‘25 release.

If you want to know more on how to leverage Standard Cart APIs through Invocable Actions through Agentforce, learn more here.

ESM: Streamline Attribute Updates in the Working Cart with Real-Time and On-Demand Modes

Finally you can leverage Rapid Attribute Configuration (RAC) in the Enterprise Sales Management App. You can now choose between real-time pricing and validation for instant updates or the on-demand mode for bulk edits with the CPQ Multi-Edit API. To leverage this functionality, Standard Cart Based APIs should be enabled. Learn more here.

ESM: Add Assets Directly to Enterprise Quotes

Now you can add Assets directly from the Enterprise Quote page. In the Quote toolbar a new “Add Assets” button will appear to allow you to run this new functionality. Learn more here.

Other Communications Cloud Items

• Enterprise Sales Management

  • Undo Asset Changes During MACD Operations

  • Find Existing Quotes Faster with Type-Ahead Search

  • Accelerate Working Cart Navigation with Enhanced Data Table Controls

  • Get Failure Notifications for Bulk Edits

  • Quick Navigation from Enterprise Quotes to Related Records

  • Enable Console Support for Enterprise Quotes

• Communications Cloud Agent Console

  • Improve the Efficiency and Quality of Customer Service

  • Use Agentforce with Communications Cloud Agent Console

• Communications Cloud Sales

  • Create and Manage a Group of Recipients for Offers

  • Use Multi-Locations Quoting in Onboarding and Sales Journey

  • Automate Order Submissions with Dynamic Revenue Orchestrator

  • New Objects in Communications Cloud Sales

• Asset Service Lifecycle Management

  • Enable Work Order Estimation for Partner Community

  • Get Visibility Into Depot Repairs for Faulty Assets

  • Minimize Downtime for Faulty Products with Advanced Exchanges

• Communications Cloud TM Forum API

Media Cloud

See full Media Cloud release notes.

Advertising Sales Management on Salesforce Platform

See Key Highlights above.

Agentforce for Media

Salesforce adds additional capabilities to Agentforce for the Media Industry. With the Agentforce for Media add-on, your sales and service teams get guided tools that make everyday tasks quicker and easier. From handling customer requests to closing deals, Agentforce provides step-by-step support.

Ad Proposal Management in Agentforce (Beta), on the other hand, helps teams respond to RFPs in record time — boosting win rates, shortening sales cycles, and freeing up your people to focus on strategy instead of paperwork.

We can see the effort of Salesforce trying to expand Agentforce capabilities with the Industry sector. What to say, we love it!

Learn more about it here.

Other Media Cloud Items

• Media Proposal (Beta)

  • Design Proposals Tailored to Your Advertiser's Campaign Objectives (Beta)

  • Convey Your Value Proposition with Engaging Visual Presentations (Beta)

• Keep Track of the Revenue Generated from Advertisement Opportunities

• New and Changed Objects in Media Cloud

Energy & Utilities Cloud

See full Energy & Utilities Cloud release notes.

This Summer ’25 release keeps things simple: improvements focus on Timesheets, labor cost optimization, and the ability to use Data Cloud’s calculated insights to compare monthly consumption details. These targeted updates aim to make workforce management more efficient and give providers clearer visibility into customer usage trends.

Other Energy & Utilities Cloud Items

• Timesheets and Labor Cost Optimization Enhancements

• Track and Compare Monthly Consumption Details

Business Rules Engine (BRE)

See full Business Rules Engine release notes.

Easier testing of Business Rules Engine in sandboxes

Sandboxes now include Business Rules Engine components automatically. This makes it easier to test rules and lookup tables right away without extra setup. Overall, these changes are minor enhancements or fill small gaps, but they make working with the engine smoother and more convenient. Read more here.

We don't have anything particular to call out as these are all minor new features or filling previous minor gaps. Take a look at the items below.

Other Business Rules Engine Items

• Ensure Precision in Calculation Results

• Handle Null Values Flexibly by Setting Default Behavior

• Migrate Decision Matrix Versions Efficiently by Using Ranks

• Accelerate Bulk Updates to Decision Tables with Improved CSV File Support

• Enhance Decision Table Invocations with Apex

• Decision Table Types Now Have New Names

• Improve Scalability and Efficiency in Decision Tables

• Changed Business Rules Engine Metadata Types

Omnistudio

See full Omnistudio release notes.

Build Omnistudio Components Faster with the New Standard Designer

With this release, the Omnistudio Standard Designer becomes the go-to builder for FlexCards, OmniScripts, Integration Procedures, and Data Mappers, all from a single, user-friendly interface. That means less hopping between tools and more time focused on your designs.

Why it matters: It streamlines your authoring process, making you faster and happier.

Explore the full details here.

Omniscript in the new standard designer 

Integration Procedure in the new standard designer 

Automate Complex Tasks with Integration Procedures in Agentforce

Now, OmniStudio Integration Procedures can run natively inside Agentforce. That unlocks a ton of possibilities: your agents can trigger backend logic, call APIs, or string together workflows without jumping through extra hoops.

Why it matters: You get smarter, more connected workflows that bring together intelligent agents and back-end logic - without the glue code.

See how this works here.

Bring OmniScripts to Your Experience Cloud LWR Sites

See Key Highlights above.

Other Omnistudio Items

• Find and manage OmniStudio components faster with improved list views

• Give your OmniScripts a fresh look with the Newport Design System (NDS)

• Map data directly from external sources using OmniStudio Data Mapper

• Diagnose Integration Procedure issues faster with detailed error logs

• Run your custom functions seamlessly in Standard Runtime

• Build integrations faster with new Connect APIs for Data Mappers and Integration Procedures from Apex

• Benefit from stronger security and smoother setup for email addresses and scratch orgs

• Omnistudio Minor Releases

Omnistudio Document Generation & Vlocity CLM

See full Omnistudio Document Generation release notes and Vlocity CLM release notes.

The major thing to note is the automatic transition to Document Generation 2.0. If you upgrade to the Summer ’25 managed package for Industries Communications, Media, Energy & Utilities (CME), Insurance (INS), Vlocity Government (PS), or OmniStudio, 2.0 is enabled automatically. The main action item is to validate your existing configurations in a sandbox and complete any post-install or post-upgrade steps. If you’re already on 2.0, you can carry on as usual - no further action needed. Read more here.

Other Omnistudio Items

• Configure File Size Limits to Accommodate Larger Custom Font Files

Closing Thoughts

Summer ’25 is all about smoother workflows, smarter integrations, and more powerful tools across Salesforce Industries. Whether you’re in Communications, Media, or Energy & Utilities, the release delivers meaningful enhancements, from Agentforce for Comms and Media, to OmniStudio’s new standard designer, Document Generation 2.0, and Business Rules Engine improvements.

The focus is clear: make everyday tasks easier, streamline processes, and give us the flexibility to respond faster to customer needs. Some updates are small but impactful quality-of-life improvements, while others, like Advertising Sales Management moving to the Salesforce Platform, hint at bigger changes on the horizon.

If you’re planning for Summer ’25, now’s the time to explore new capabilities in sandboxes, validate your configurations, and start thinking about how these enhancements can boost efficiency and customer experience. Salesforce keeps expanding its Industries stack, and this release is another step toward faster, smarter, and more connected workflows across your business.

Stay tuned, as we dive deeper into each cloud, there’s plenty to discover, implement, and get excited about!